Troubleshoot Return Errors
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This topic describes errors that you can encounter when you Process Returns.
Errors getting reversal offers
The following errors can occur when you call the generateReversalOffers query.
| Error Type | Error Code | Description | Suggested Action |
|---|---|---|---|
AccessDeniedError | N/A | You don't have sufficient access to perform this action. | Ensure that your access token has permission to access this information, and retry the call. For details, see Authenticate to the Buy with Prime API. |
InternalServerError | N/A | Unexpected error during request processing. | None. This is a server-side error. |
ThrottlingError | N/A | User made too many requests to the Buy with Prime API. | Send the request again using exponential backoff. |
ValidationError | ItemDoesNotExist | The requested item doesn't exist in your Buy with Prime catalog. | Ensure that the requested item is in your catalog. |
Related topics
Updated 3 days ago