Troubleshoot Sandbox Errors
Important
The Buy with Prime API is offered as a preview and might change as we receive feedback and iterate on the interfaces. We are sharing this early documentation to help you learn about the Buy with Prime API as we write and iterate on the content.
Error updating order package information
The following errors can occur when you Change the State of an Outbound Package in the Sandbox.
| Error Type | Error Code | Description |
|---|---|---|
AccessDeniedError | N/A | You don't have sufficient access to perform this action. Ensure that you're using the correct order ID and retry the call. |
ConflictException | N/A | The order is already in the process of being updated. Retry the request. |
InternalServerError | N/A | Unexpected error during request processing. Retry the request. |
ThrottlingError | N/A | User made too many requests to the Buy with Prime API. Send the request again using exponential backoff. |
ValidationError | ConflictingPackageStateInput | You can't provide both packageInformationState and packageTrackerState in the input. |
ValidationError | MissingCancellationReason | You need to provide a reason with when the desired status is CANCELLED. |
ValidationError | PackageTrackerNotAvailableForUpdate | Wait for 5 minutes, query the order again, and retry after the package tracker is available in the order. |
ValidationError | InvalidPackageDeliveryDetailStateTransition | For a list of valid state transitions, see Reference: updateOrderPackageInformation. |
ValidationError | PackageInformationDetailIdNotFound | The PackageInformationDetailId isn't found n the system. |
ValidationError | PackageTrackerNotFound | The package tracker isn't found or is expired. |
ValidationError | UpdatePackageTrackerLimitExceeded | The maximum number of updates on the tracker has been reached. You can't update the tracker any more. |
Error updating order returns
The following errors can occur when you Change the State of a Return Package in the Sandbox.
| Error Type | Error Code | Description |
|---|---|---|
AccessDeniedError | N/A | You don't have sufficient access to perform this action. Ensure that you're using the correct order ID, and retry the call. |
ConflictException | N/A | The order is already in the process of being updated. |
InternalServerError | N/A | Unexpected error during request processing. |
ThrottlingError | N/A | User made too many requests to the Buy with Prime API. Send the request again using exponential backoff. |
ValidationError | ConflictingReturnDetailsInput | You can't provide both ReturnDeliveryDetailsInput and ReturnLineItemInputs in the input |
ValidationError | DuplicateReturnLineItemIds | There is more than one ReturnLineItemInput with the same ID. |
ValidationError | ReturnLineItemIdNotFound | The returnLineItemId isn't found. |
ValidationError | NonPositiveReturnLineItemConditionUnit | A conditionUnit in the GradingInput can't contain a non-positive value for units. |
ValidationError | ReturnItemsUnavailableForGrading | The sum of units in conditionUnits must not exceed the number of units available for grading. Query the order to see how many units have already been graded, and then pass in only the remaining units. |
ValidationError | DuplicateReturnDeliveryDetailIds | There is more than one ReturnDeliveryDetailsInput with the same ID. |
ValidationError | ReturnDeliveryDetailIdNotFound | The returnDeliveryDetails ID isn't found. |
ValidationError | InvalidReturnDeliveryDetailStateTransition | For a list of valid state transitions, see Reference: updateOrderReturns. |
The package or return update isn't reflected in order
As you test your application, you might need to wait for the Sandbox interface mutations because they are asynchronous. For expected wait times, see:
If the expected time passes and the order isn't updated or the events aren't received, create a new order and retry the updates.
Updated 2 days ago