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Get Refund Details

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As you process Buy with Prime refunds for an order, you can get details about all the refunds associated with the order. You then initiate the refunds and update the Buy with Prime order with the latest information. For details, see Steps to Process Refunds.

The following examples show how to get information about Buy with Prime refunds.

For an overview of refund terminology, see Synchronize Refunds. To learn how to call the Buy with Prime API, see Call the Buy with Prime API.

Get refund details for an order

After you receive a REFUND_REQUESTED event, you parse the resources array of the event to get the order ID, and then you query the associated order to get information about any refunds that are associated with the order.

The following example query gets the line item, product, and refund data for an order. The response shows that the refund is in PENDING state. The refund is associated with line item example-line-item-id. The estimated amount to be refunded is $10.

Request 
// GraphQL query
query order {
  order(orderIdentifier: { orderId: "example-order-id" }) {
    id
    refunds {
      details {
        id
        state
        aliases {
          aliasType
          aliasId
        }
        createdAt
        updatedAt
        refundTotal {
          totalAmount {
            currencyCode
            amount
          }
        }
        refundFor {
          orderLineItems {
            lineItem {
              id
            }
            amount {
              unit
              value
            }
          }
        }
        paymentDetails {
          id
          amount {
            currencyCode
            amount
          }
          paymentMethod {
            displayString
            type
          }
          state
        }
      }
    }
  }
}
Response 
{
  "data": {
    "order": {
      "id": "example-order-id",
      "refunds": {
        "details": [
          {
            "id": "example-refund-id",  
            "state": "PENDING", 
            "aliases": [],
            "createdAt": "2024-04-03T14:14:18.160Z",
            "updatedAt": "2024-04-03T14:14:18.410Z",
            "refundTotal": {
              "totalAmount": {
                "currencyCode": "USD",
                "amount": 10.00 
              }
            },
            "refundFor": {
              "orderLineItems": [
                {
                  "lineItem": {
                    "id": "example-line-item-id" 
                  },
                  "amount": {
                    "unit": "ONE",
                    "value": 1
                  }
                }
              ]
            },
            "paymentDetails": []
          }
        ]
      }
    }
  }
}

Get the refund request reason and the refund status reason

For additional context about a refund, you can query an order to find the refund request reason and refund status reason of the refunds associated with the order. These fields are in the refunds.details object of the response.

Request 
// GraphQL query
query order {
  order(orderIdentifier: { orderId: "example-order-id" }) {
    id
    refunds {
      details {
        id
        state
        aliases {
          aliasType
          aliasId
        }
        createdAt
        updatedAt
        refundTotal {
          totalAmount {
            currencyCode
            amount
          }
        }
        refundFor {
          orderLineItems {
            lineItem {
              id
            }
            amount {
              unit
              value
            }
          }
        }
        paymentDetails {
          id
          amount {
            currencyCode
            amount
          }
          paymentMethod {
            displayString
            type
          }
          state
        }
        refundRequestReason
        refundStatusReason
      }
    }
  }
}
Response 
{
  "data": {
    "order": {
      "id": "example-order-id",
      "refunds": {
        "details": [
          {
            "id": "example-refund-id",
            "state": "REJECTED",
            "aliases": [],
            "createdAt": "2024-04-03T14:14:18.160Z",
            "updatedAt": "2024-04-03T14:14:18.410Z",
            "refundTotal": {
              "totalAmount": {
                "currencyCode": "USD",
                "amount": 10.00
              }
            },
            "refundFor": {
              "orderLineItems": [
                {
                  "lineItem": {
                    "id": "example-line-item-id"
                  },
                  "amount": {
                    "unit": "ONE",
                    "value": 1
                  }
                }
              ]
            },
            "paymentDetails": [],
            
            "refundRequestReason": "CUSTOMER_NOT_SATISFIED_WITH_SERVICE",
            
            "refundStatusReason": "FRAUDULENT_RETURN_ATTEMPT"
          }
        ]
      }
    }
  }
}

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Updated 2 days ago